More equitable system for Handi-Transit users
A voluntary resolution of a human rights complaint has
resulted in Handi-Transit’s application and assessment process and written
materials undergoing a number of changes. These changes acknowledge
chronic episodic disabilities, specifically referencing pain and fatigue as
impacting mobility.
Modifications to the application form and website took place
as a result of a shared effort to resolve a human rights complaint. Complainant
Diane Driedger alleged that Handi-Transit did not adequately accommodate people
with episodic conditions when they applied for Handi-Transit or appealed its
decision.
The Manitoba Human Rights Commission, Handi-Transit and
Diane Driedger reviewed the application and assessment process to ensure that
this group of individuals was not disadvantaged.
As a result of the voluntary settlement discussions with the
Manitoba Human Rights Commission, the changes have made the process more
transparent, equitable, and accessible than it was at the time when the
complaint was filed.
“This is an important step for the transportation industry
to acknowledge that pain and fatigue are symptoms of many invisible
disabilities,” Executive Director Azim Jiwa says. “A settlement like this
increases awareness of episodic disabilities and their impact on society and
individuals.”
Individuals with diagnosed intermittent pain have periods of
good health which are interrupted by periods of illness or disability. Often it
is difficult to predict when these “episodes” of disability will occur or how long
they will last. An increasing number of Canadians are living with
lifelong episodic disabilities.
Examples of chronic intermittent pain disabilities are:
HIV/Aids, multiple sclerosis, lupus, cancer, diabetes and fibromyalgia.
For more information please contact
Patricia Knipe
Manitoba Human Rights Commission
204.945.5112
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